FAQS

SAVE THE CALL WITH ANSWERS TO SOME OF OUR MOST FREQUENTLY ASKED QUESTIONS

  • There are benefits to each, which is why we always begin with an in-depth consultation so together we can implement the best solution for your specific requirements.

  • The standard term for an equipment lease is 36 or 60 months. However, you can always talk to us to work out a plan that is best for your business’ specific needs.

  • Does your office manager only trust Canon? IT support prefers Kyocera on your network? As an independent dealer, Modus has accessibility to whatever equipment (or mix of it) is the best fit for your unique needs.

  • Short answer: no. Long answer(s): increased supplies costs that aren't beneficial direct to consumer; automated, consolidated monitoring systems save time and resources; collaborative device integration mitigates security risks; etc... Give us a call to learn more.

  • Our typical is turnaround time is two weeks from signed paperwork, but we've delivered as early as next day. Whatever your specific business needs may be, we do our best to make it happen.

  • If you have old equipment you're replacing, we take care of that too. We'll take it away during installation of your new machines, and ensure everything makes it back to its rightful destination.

  • For those who haven't been paying attention, Modus covers all maintenance, supplies, and service. You should never have to worry about your machines - leave that to us. Service is our M.O.

  • You don’t! We monitor your supply levels through software connected back to your machines and proactively replenish supplies before you're on your last cartridge.

  • Signing with Modus gives you a team of real, accessible, familiar people to support your new equipment, including a dedicated Modus Account Manager. Additionally, each machine has a sticker with all the information any user would need to get in touch with us.

  • Modus was built on personalized relationships. We introduce a proactive approach to managed print services, meaning our team goes beyond showing up only when there’s an issue or expiring contract. To us, service isn’t the afterthought, it’s our M.O.

  • Our solutions are industry-agnostic, meaning Modus supports any customer - regardless of size, location, or industry. Specific job site needs? Inconsistent monthly usage levels? Varying equipment requirements? Get in touch with one of our sales reps to hear about all the options for building your own custom solution.